Affinia Hotels Introduces 'Customized' Customer Service Program.
TRAVEL AND LEISURE CLOSE-UP-8 May 2008-Affinia Hotels Introduces 'Customized' Customer Service Program(C)2008 - CloseUpMedia - newsdesk@closeupmedia.com Affinia announced the launch of My Affinia, which the company stated allows guests to tap the ease and immediacy of the Internet to customize aspects of every stay in advance. ...

Microsoft Exec to Address Customer Service and IPTV at Connections.
ENTERTAINMENT CLOSE-UP-12 May 2008-Microsoft Exec to Address Customer Service and IPTV at Connections(C)2008 - CloseUpMedia - newsdesk@closeupmedia.com Parks Associates and CEA welcomed Roger Pitton, Program Director, TV Business, Microsoft, as the Keynote speaker for Connections Europe Summit, taking place May 19, in Nice, France. This...

Be prepared to fight?for customer service.
Byline: Bill Husted Cox News Service ATLANTA - High-tech purchases and gifts too often come with a downside: the need to contact customer service or technical support. For example, a radio--controlled airplane I got as a gift had instructions that were both useless and amusing....

Steady-state, steady-flow: brokers and buyers may have differing perceptions of good customer service, but a lesson in physics proves why it might balance out.
[ILLUSTRATION OMITTED] Like the Second Law of Thermodynamics, which holds that differences in physical properties will even out over time, dissatisfaction with brokers' client service skills could likely dissolve. The law follows the property of entropy developed by French physicist Sadi Carnot and German physicist...

What people think about your customer service: this article is based on a research report published by the Institute of Customer Service. The author one of the researchers involved in the study, and he explains why organisations seem to be hampered when it comes to providing good customer services.
WE ARE all customers of many service organisations, from railways to restaurants, and we know that good customer service means a great deal to us. And we dislike organisations that rub our noses in the mess they have created, through lack of staff, poor systems, and unhelpful policies. ...

Practical guide to customer service training.
Todaro, Julie, and Smith, Mark L Training library staff and volunteers to provide extraordinary customer service. New York: Neal-Schuman Publishers, 2006. 160p US$65.00 soft cover ISBN 155570560X (available from DA Information Services) The authors' intention is to explore the content and methods of library client service training...

Adopt a strategic approach to customer service: this article advocates a strategic approach to service, suggesting six important areas for management to pay attention. Most organisations that regularly deliver great customer service understand one fundamental truth: customer service contains two inseparable parts, service delivery and service recovery.
YOU ARE a senior manager, and you wake up one morning to realise that your business faces a number of customer service issues. You ask yourself: "What do other organisations do when faced with similar challenges?" For some, they do nothing, other than let things pass, hoping...

Alaska Airlines Fills 2 Posts in Its Customer Service Division.
TRAVEL AND LEISURE CLOSE-UP-17 August 2007-Alaska Airlines Fills 2 Posts in Its Customer Service Division(C)2007 - CloseUpMedia - newsdesk@closeupmedia.com Alaska Airlines has announced two leadership appointments in its customer service division. The airline named Ben Minicucci staff vice president of customer service -- airports/operational support....

How to kick your customer service up a notch; 101 insider tips.
9780977236015 How to kick your customer service up a notch; 101 insider tips. D'Ausilio, Rosanne. Champion for the Human Press 2008 150 pages $47.00 Paperback HF5415 D'Ausilio, a consultant specializing in...

Alaska Airlines Fills 2 Posts in Its Customer Service Division.
HEALTH AND BEAUTY CLOSE-UP-17 August 2007-Alaska Airlines Fills 2 Posts in Its Customer Service Division(C)2007 - CloseUpMedia - newsdesk@closeupmedia.com Alaska Airlines has announced two leadership appointments in its customer service division. The airline named Ben Minicucci staff vice president of customer service -- airports/operational support....