Thumbplay's Michael Biondo Wins Stevie(R) Award for 'Customer Service Leader of the Year'.
-- Thumbplay's Unparalleled, 24-7 Customer Service Features Four Touch Points: Phone, E-mail, Live Chat and Mobile Live Chat -- NEW YORK, Feb. 10 /PRNewswire/ -- Thumbplay's unrivaled, 24-7-365 customer service was highlighted at the third annual Stevie(R) Awards for Sales & Customer Service on February 9, where...

Salesforce.com Inaugurates the Era of Cloud Computing for Customer Service With the Service Cloud.
Service Cloud technology empowers customer service organizations to join and manage today's customer service conversations in the cloud Built on the Force.com platform, the Service Cloud uses key Force.com technologies including Force.com Sites, Force.com AppExchange, Salesforce CRM Ideas, and Force.com for Facebook, Amazon, and Google ...

Cobalt Wins Stevie(R) Award for the Front-Line Customer Service Team of the Year.
SEATTLE, Feb. 19 /PRNewswire/ -- Cobalt, the leading provider of automotive marketing services, announced that it has been chosen as the Stevie(R) Award winner for the Front-Line Customer Service Team of the Year category in the third annual Stevie Awards for Sales & Customer Service. Cobalt was also named...

Overstock.com Climbs to #2 in Retail Customer Service Nationwide.
2008 NRF Foundation/American Express Customer Service Survey Results Released SALT LAKE CITY, Jan. 14 /PRNewswire-FirstCall/ -- Overstock.com, Inc. announced today that it has moved up to the #2 spot in customer service rankings among all US retailers, according to rankings published in the 2008 NRF Foundation/American Express...

A Little Known Fact About Customer Service in America.
CLEVELAND, Jan. 12 /PRNewswire/ -- John DiJulius -- FACT: companies that execute at a higher level of customer service have a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and ultimately make price less relevant. Sailing through these...

Automotive CRM Provider DealerSocket Wins Top Honor in Computer Software Category in 2009 Stevie Awards for Sales & Customer Service(SM).
LAS VEGAS, Feb. 10 /PRNewswire/ -- Leading automotive CRM provider DealerSocket last night was presented with a Stevie(R) Award in the Sales Department of the Year - Computer Software category in the third annual Stevie Awards for Sales & Customer Service. The awards are presented by the...

Time Customer Service Selects Varicent Sales Performance Management Software to Improve Incentive Sales Compensation.
Company to Provide Timely Commission Payments for Partners and 3rd Parties through Automation TORONTO, Feb. 18 /PRNewswire/ -- Varicent Software, an innovator and provider of sales performance management (SPM) solutions, today announced its solution, Varicent SPM, has been selected by Time Customer Service, Inc. as its new...

PSE&G's Passaic Customer Service Center Reopens Today.
Newly-renovated center to serve as community hub NEWARK, N.J., Jan. 26 /PRNewswire-FirstCall/ -- PSE&G's Customer Service Center in Passaic reopened today and is offering enhanced services for customers. The new facility offers a work area for local outreach agencies to provide information about their programs....

Former Head of Walt Disney Training Doug Lipp to Speak at the 2009 LOMA Customer Service Conference.
ATLANTA, Jan. 29 /PRNewswire/ -- Doug Lipp, former head of training at Walt Disney University and internationally acclaimed expert on customer service, will present the opening keynote address at the 2009 LOMA Customer Service Conference, March 11-13, 2009 at the Hyatt Regency Hotel in San Antonio, Texas. ...

Sodexo Partnership With The Beryl Companies Breaks Down Barriers to Better Customer Service in Healthcare.
DALLAS, Feb. 17 /PRNewswire/ -- Two of the nation's leading providers of outsourced services to hospitals are collaborating to enhance customer service and improve the healthcare experience for patients. The Beryl Companies, the largest healthcare-exclusive call center in the U.S., and Sodexo, a global leader of integrated...