Aggressive employee relations reduces employee problems.
As an industry, we place increasing emphasis on responsiveness to the needs, desires and expectations of our customers. But what about our other customer group--our team members? Are we applying the same level of attention to their needs, desires and expectations? In a service-centric organization, open and...

Erratum.
The following program listing was incomplete in the Research Consortium program, and, as a result, one abstract was omitted from the Abstracts of Completed Research (RQES, 72, Suppl.). Following are the correct convention program listing and the complete abstract. Saturday, March 31, 2001 3:15-4:30 p.m....

IRAN - June 18 - Privatisation Violence.
Tensions underlying privatisation programme erupt in violence as workers at a recently sold textile Chit-e-Rey factory on the edge of Tehran smash furniture and hurl computers out of windows. The crisis follows similar protests by disgruntled workers from several other privatised companies. (This illustrates the problems Iran faces in...

Awards.
Michael A. Miner was named Hotelier of the Year by the Illinois Hotel & Lodging Assn. Miner is area managing director of the Sheraton Chicago Hotel & Towers and nine Chicago-area Starwood Hotels. Several Best Western hoteliers were recognized with the Best Western INNfluence Award for public...

Multi-disciplinary care plans--a key to reclaiming nursing passion: overworked nurses need to work in partnership with their clients, their families and other health professionals, developing with them goals of wellness and rehabilitation. These goals are best recorded in o client-held, multi-disciplinary care plan, a mark of true professionalism.
The nursing profession is in disarray, judging by the stories one hears regularly of advanced practitioners and nursing leaders leaving nursing, disillusioned and burnt out. I myself resigned from my clinical leader role at Waikato District Health Board (DHB) over a year ago, when I felt my efforts to...

Focusing on staff, other front-office issues can produce improved efficiency in office practice.
LAS VEGAS -- A fresh approach to front-office issues ranging from time clocks to employee perks can help you run a more efficient practice, Dr. Scott Dinehart said at the Fall Clinical Dermatology Conference. Dr. Dinehart offered some pearls he's found useful in maximizing productivity and minimizing...

WEG--a global company.
When looking at WEG's success in the industrial electric motor market, it is hard to imagine that a company with such success started in 1961 from an investment equal to the cost of a VW Beetle. It is even harder to imagine that such a company emerged from a...

Employee satisfaction tied to emotions, company beliefs.
The emotions a hotel employee experiences at work and the beliefs he or she has about the overall company are the strongest drivers of employee loyalty. An analysis of more than 4,000 responses collected through Market Metrix employee surveys this year revealed that certain aspects of the work experience...

Making the Most of Year-round Training.
Creating a learning environment at your camp Mention training and staff often respond that they don't have time for training, that they already know this stuff, or that training is just a waste of time. Many times staff members don't share the same values or goals regarding...

Developing a culture of recognition.
In most organizations recognition is something they do, not something they are. Organizations should strive for more than just doing recognition: they should strive to create a "culture of recognition." When recognition becomes a part of an organization's culture, it will have a positive impact on everything from employee...