www.telrex.com

Software, $99-$275

Customers of Cisco's Smart Business Communications System are provided affordable IP call recording and monitoring for the Cisco Unified Communications 500 series IP telephony system. SMB (Server Message Block) customers combine their unlimited

and on-demand licenses to fit specific business needs. Unlimited licenses allow automatic, triggered recordings based on multiple criteria for 100 percent or selective call recording. On-demand licenses allow managers or employees to manually record calls in real time and feature Look-Back recording, enabling users to record an entire telephone call at anytime during the call.