Caremark Customer Care Centers Recognized for Customer Satisfaction Excellence by J.D. Power and Associates Certified Call Center Program(SM).
WOONSOCKET, R.I., Feb. 4 /PRNewswire-FirstCall/ -- CVS Caremark announced today that its Caremark Customer Care Centers have again been recognized for customer satisfaction excellence by J.D. Power and Associates Certified Call Center Program(SM). This is the third time that the Company has received this distinction, which acknowledges Caremark's call...

More Than Half of the Top 25 Call Centers Count on TARGUSinfo.
Company Answers Call for On-Demand Insight to Increase Customer Service and Conversion Levels VIENNA, Va., Feb. 2 /PRNewswire/ -- The nation's leading outsourced call centers are turning to TARGUSinfo, the leader in On-Demand Insight(SM), to enhance their customer acquisition efforts. TARGUSinfo announced today that it is delivering...

Police watch near call centers stepped up.
The Eastern Police District (EPD) has heightened the security alert in Marikina, Pasig, San Juan and Mandaluyong City to guard companies and shopping malls in these cities, particularly at the Ortigas business district, where call centers and other businesses operate at night during the Christmas holidays. Assuring...

Call centers told to maintain top service.
"It's no secret that a significant fraction of the country's revenues in offshoring and outsourcing (O&O) comes from the call center business," said Ron Kaufman, also a best-selling author and customer service expert. "With advanced equipment available to practically anyone, the real battle ground would not only entail the...

ICMI Call Center Demo & Conference Offers Sneak Peek at Exhibitor Product and Service Introductions.
Callfinity, InVision Software, Pipkins and Satori Software revealing new products and services at event, taking place February 25-27, 2009, in Miami, Florida. PRINCETON, N.J., Feb. 19 /PRNewswire/ As call centers work towards the invariable goal of improving performance while cutting costs, the need for new, streamlined solutions...

LiveOps Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions(R) Magazine.
SANTA CLARA, Calif., Feb. 3 /PRNewswire/ -- LiveOps, the virtual call center company, announced today that the LiveOps On-Demand Contact Center Platform has received a 2008 Product of the Year Award from Technology Marketing Corporation's (TMC(R)) Customer Interaction Solutions magazine (http://www.cismag.com/), the leading publication covering CRM, call centers and...

International Customer Management Institute (ICMI(R)) 2008 Contact Center Operations Report Reveals the Good, the Bad and the Ugly in Customer Care.
Report Sheds Light on Opportunity for Call Centers to Enhance the Customer Experience Through Better Tracking of Customer Satisfaction and Increased Agent Retention COLORADO SPRINGS, Colo., Jan. 28 /PRNewswire/ -- Think Services' International Customer Management Institute (ICMI(R)) (http://www.icmi.com/) announced the release of the industry's most comprehensive study...

OrecX Debuts Low Cost, Plug-n-Play VoIP Recording Appliance At IT EXPO EAST 2009.
New OrecX VoIP Recording Appliance Enables Easy-to-Install Call Recording For SMBs Including Call Centers, Customer Service Operations and Others MIAMI, IT EXPO EAST, Feb. 2 /PRNewswire/ -- OrecX LLC, a leading provider of open source voice recording applications, announced today the debut of its first all-in-one, plug-and-play...

Pendum Makes Room for Growth With New Facilities.
Hi-Tech Armored, Maintenance, and Call Centers to Enable Better Service DENVER, Jan. 9 /PRNewswire/ -- Pendum LLC, the nation's largest independent provider of ATM cash automation solutions, today announced plans for major upgrades to its key facilities in Illinois and Colorado. The facilities enhancements are part of...

Cebu seen to become host to expanding call centers.
CEBU CITY Manila and Cebu are being eyed as the business process outsourcing hubs in the near future. Cebu Investment and Promotion Center (CIPC) Joel Mari Yu said that BPO centers in other cities that are eyeing the expansion of operations might find it more practical to...