Meet our advertisers.
Advanced Processing Group CONTACT: Mick Rispoli PHONE: 619-401-0791 FAX: 619-599-8038 E-MAIL: mrispoli@apgroup.tv URL: www.advancedprocessinggroup.com We are your merchant account solution! We offer secure, innovative ePayment solutions combined with personalized customer care. See our ad on page 58...

PlunketLine relaunched in Wellington.
In response to public demand, Plunket has relaunched its PlunketLine telephone service, to be run in-house and self-funded through a combination of community, corporate and other donors. Using integrated contact centre technology, the service operates from four call centres--from Plunket's national office in Wellington, Manukau and from...

Sony Selects PacificNet to Develop E-commerce Platform.
ENTERTAINMENT CLOSE-UP-17 January 2007-Sony Selects PacificNet to Develop E-commerce Platform(C)2007 - CloseUpMedia - newsdesk@closeupmedia.com PacificNet, a provider of customer relationship management (CRM), mobile internet, e-commerce, entertainment and gaming technology in China, announced that it has been retained by Sony Corp. Hong Kong to provide e-commerce solutions. ...

Teletech expands call center sites.
Byline: edu h. lopez Teletech, a leading integrated customer solutions company, is expanding its sites in the Philippines as it intends to open five more call center locations outside Metro Manila. Since it started its business in March 2001, Teletech has put up 1,200 seats...

Conquering chronic diseases: disease management programs help patients with chronic illnesses while saving money.
From a call center at National Jewish Medical Center in Denver, Colo., Sue Sinda helps patients understand their illnesses and treat them before they turn into emergencies. "A lot of people deal with the immediate emergency and don't follow up with education," says the disease management nurse....

Competition policy of NTC wins support.
Byline: EMMIE V. ABADILLA An internet service provider (ISP) and a new player in the telecom industry -- Pacific Internet and Connectivity Unlimited Resource Enterprise, Inc. (CURE) - voiced their support of local regulators' proposed competition policy. The National Telecommunication Commission (NTC) seeks to impose...

Your call is important to us: in the early 1990s, call centres were hailed as a saviour for communities hit hard by the re-structuring of the manufacturing sector throughout the 1980s. Nicky Welch talks to workers in Bendigo's call centres about the reality.
Imagine you are working as an in-bound call centre representative for a large telecommunications company. Your workplace was once a supermarket and has been converted into a 300-seat call centre. You are in a space of one metre square, in a pod of 12 co-workers, turned away 90 degrees...

New Zealand nurses to take part in international occupational health study.
Three hundred New Zealand nurses will take part in a major international occupational health study looking at musculoskeletal symptoms and disabilities. Otago University's Department of Preventive and Social Medicine is conducting the study in New Zealand. Lecturer in occupational health at the department, David McBride, said the international study...

Alphabetical listing.
A A B & C Group Inc. 8400 Westpark Drive, Ste. 100 McLean, VA 22102 PHONE: 703-827-8377, 888-222-1972 FAX: 703-827-8385 E-MAIL: sales@abcgroup.com URL: www.abcgroup.com Mike O'Hara, Chairman/Chief Executive Officer Steve Gregg,...

Celtel on the march: new Nigerian acquisition extends the reach of Africa's fastest growing mobile company to 15 countries.
Celtel International, a subsidiary of the MTC Group of Kuwait and a leading mobile operator in Africa, has acquired a controlling 65% stake in Vmobile, one of Nigeria's leading mobile telecom operators, for over US$1bn. This transaction marks the company's largest ever acquisition and will expand Celtel's presence to...